Privacy Policy
Version Date: 01/12/2025
- Our Promise to You
At Mayfair Integrated Health LTD, we believe that trust is at the heart of healthcare. We are deeply committed to protecting your privacy and handling your personal and medical information with the utmost care, respect, and security. This policy explains how we collect, use, and safeguard your data when you visit our websites or become our patient, in full compliance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.
By using our services, you entrust us with your information. We want you to feel confident that we honor that trust.
- The Information We Hold
We collect information to provide you with safe, effective, and personalized care. This falls into two categories:
- Information you provide: When you book an appointment, get in touch, or become a patient, you may give us details like your name, contact information, date of birth, and your full medical history. This is the information that allows us to care for you properly.
- Information collected automatically: Like most websites, ours gathers certain technical information when you visit, such as a shortened version of your IP address, your browser type, and which pages you visit. This helps us improve your online experience and is collected in a way that respects your privacy.
- How We Use Your Information
Your data is used exclusively for your healthcare and the smooth running of your journey with us. This includes:
- Conducting clinical assessments and providing your treatment.
- Managing your appointments, payments, and any insurance claims.
- Communicating securely with other health professionals directly involved in your care, such as your GP or a specialist we refer you to, to ensure you receive coordinated support.
We want to be very clear: we never sell, rent, or trade your personal data.
- When We May Share Information
Confidentiality is a cornerstone of our practice. We only share your identifiable information when it is necessary and justified:
- With other healthcare providers (like your GP or a consultant) for your ongoing care.
- With your insurance company, but only with your explicit consent and only the details they need to process your claim.
- If we are legally required to do so by a regulatory body or court order.
Any sharing is done securely, professionally, and is always carefully logged.
- Our Legal Basis for Processing Your Data
Under UK law, we process your standard personal data (like your name and contact details) to fulfil our contract with you—to provide the healthcare services you request.
Your health records are classified as ‘special category data.’ We process this sensitive information under the provision specifically for healthcare and treatment, as permitted by data protection regulations. This is the solid legal and ethical foundation for everything we do with your clinical information.
- Using Anonymized Data to Help Advance Care
We are passionate about improving healthcare standards for everyone. To support responsible medical research, clinical audit, and the development of innovative healthcare tools (sometimes in collaboration with trusted partners like our Medical IT providers), we may use fully anonymized data.
This means we permanently and irreversibly strip all personal identifiers from the information, so it can never be linked back to you as an individual. This process is conducted to the highest standards, in line with ICO guidance. Using data in this way helps drive improvements in diagnosis, treatment, and patient outcomes without affecting your personal privacy or care in any way.
You have a choice. If you prefer that your anonymized data is not used for these broader healthcare improvement purposes, you can opt out at any time by emailing our Data Protection Lead at info@harleystreetjointcare.co.uk.
- How We Protect Your Data
We take the security of your information incredibly seriously. We employ robust technical measures (like encryption) and strict organizational policies to protect your data from unauthorized access, alteration, or loss. Your clinical records are held on secure, professional systems, and access is strictly limited to the clinicians and administrative staff who need it to support your care.
- Your Rights Regarding Your Information
You have important rights over your personal data. These include the right to:
- Request a copy of the information we hold about you.
- Ask us to correct any inaccuracies.
- Request that we delete your information in certain circumstances (please note, for clinical records, we have legal obligations to retain them for specific periods).
- Object to or restrict how we use your data.
- Withdraw any consent you have given, such as for marketing communications.
If you wish to exercise any of these rights, or simply have a question about your data, please contact us at info@harleystreetjointcare.co.uk. We will respond promptly and guide you through the process.
You also have the right to lodge a complaint with the UK’s data protection regulator, the Information Commissioner’s Office (ICO), at any time.
- How Long We Keep Your Records
We retain your clinical records in line with professional guidelines from the NHS and health regulators—typically for 8 years after your last visit, or longer where required for specific circumstances (e.g., until a child patient turns 25). This ensures we can support your care if you return to us and meet our legal duties. After this period, records are securely and permanently destroyed.
- Links to Other Websites
Our website may occasionally contain links to other sites, such as professional bodies or health resources. While we choose these links carefully, we cannot be responsible for the privacy practices or content of external sites. We encourage you to read their privacy policies when you visit them.
- Updates to This Policy
We may update this policy from time to time to reflect changes in law, technology, or our services. The latest version will always be available on our websites with a clear date. If we make any significant changes, we will let you know where appropriate.
- Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please do not hesitate to get in touch. We are here to help.
Mayfair Integrated Health Ltd
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: info@harleystreetjointcare.co.uk
Phone: +44 (0) 204 164 0333
This Policy was last updated on 01.12.25